Return & Refunds

You have 30 days from the date of delivery to request a return for your order. After this period, returns will not be accepted.
To initiate a return, please contact us through our website’s return request form or customer service portal.

Claims & Replacements

• Covered at No Cost: Returns for transit damage or manufacturer defects are accepted at no charge under our warranty policy. Photos of the damage must be provided when submitting your claim. Once approved, you may choose a full refund or a partial/full replacement at no cost.

• Shipping Costs: Original shipping charges are non-refundable.

Restocking Fee

A 20% restocking fee applies if you return an order for reasons including (but not limited to):

• Dissatisfaction with color, size, or comfort

• Missing a delivery appointment

• Rejecting the item unless it has visible damage on external packaging

• Assembly difficulties or change of mind

This fee covers handling, inspection, and loss in product value.
If your order was financed through a lease-to-own provider, the restocking fee must be paid in advance before return pickup.

Exceptions (Non-Returnable Items)

We do not accept returns for:

• Mattresses and bedding items

• Floor samples, closeouts, and outlet/open-box items

• Used furniture or items with missing parts, stains, or signs of misuse

Return Process

• Freight Delivery Orders: If approved, we’ll arrange pickup with a freight carrier. The carrier will contact you to schedule a pickup appointment. Please keep the product in its original condition with all parts intact.

• Parcel Delivery Orders: For items shipped via small parcel carriers, you’ll receive a prepaid return label. Drop the package at your local carrier location.