Email us through the contact form below with any questions. We'll respond by next business day.
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No retail space currently (Fall 2026). We operate from our office and fulfill orders either directly or through supplier channels.
We ship across the continental United States. For remote or hard-to-reach locations, shipping times and costs may vary. Orders fulfilled from Southeast TX
Berch Furniture is a brand of a Texas-registered LLC with over a decade of industry experience in furniture retail across the nation. The company partners exclusively with trusted suppliers and ensures every order ships with full tracking and insurance protection.
You have 30 days from delivery to request a return. Returns for damage or defects are covered at no cost. Other returns may be subject to a 20% restocking fee. See our full policy for details.
Mattresses, bedding, floor samples, closeouts, outlet/open-box, and used or altered items are final sale.
Small parcel orders typically arrive within 1–2 weeks of shipping. Freight deliveries usually take 2–4 weeks and require an appointment. Tracking information is sent once your order ships.
Product origins include United States of America, Vietnam, Malaysia, Turkiye.
Free standard delivery on orders over $1500. For smaller items or special delivery services, shipping rates may be shown at checkout.
You may contact the carrier to modify your scheduled delivery date. If you'd prefer we hold your item for a future delivery even months away, please let us know within 5 business days of placing your order. This lead time window allows us to coordinate logistics before shipment.
Inspect all packages before signing for delivery. In the rare event that you see any damage to the packaging or product, note it on the delivery receipt and take photos. Please complete your inspection promptly to be respectful of the delivery carrier’s time.
Contact us right away with your order number and photos of the issue through our contact center. We’ll review and arrange a replacement or solution under our warranty/return policy & supplier rules
Fastest way to reach us is to text +1 (713) 364-4290 with your order number or name and images of the issue
Yes, please keep the original packaging until you are sure you’re keeping your furniture, as it’s required for returns or exchanges.
Follow the care instructions included with your product. For general cleaning, use a soft, damp cloth and avoid harsh chemicals.
After your order is delivered, you’ll receive an email invitation to leave a review. You can also share your experience anytime through our contact form or review section on our website.
