Contact Center

Email us at shop@berchfurniture.com with product or order questions - we'll respond by next business day. Flag urgent matters in your subject line.

Prefer a call? Write "call" in your message, and we'll reach you within the next available business hour, followed by a text if needed.

By sharing your phone number, you consent to calls and texts for responding to your inquiry. Standard rates apply. We won't use your number for marketing without permission
? Read our Frequently Asked Questions at the bottom of this page.

Frequently asked questions

Before your order
Is there a showroom?

No retail space currently (2025). We operate from our office and fulfill orders either directly or through supplier channels.
Do we ship to your location?

We ship across the continental United States. For remote or hard-to-reach locations, shipping times and costs may vary. Orders fulfilled from Southeast TX
Are we legit?

Absolutely. We are a registered business, work with trusted suppliers, and ship all orders with tracking and insurance. Customer satisfaction is our priority.
What is the return policy?

You have 14 days from delivery to request a return. Returns for damage or defects are covered at no cost. Other returns may be subject to a 20% restocking fee. See our full policy for details.
Are any purchases final sale?

Yes — mattresses, bedding, floor samples, closeouts, outlet/open-box, and used or altered items are final sale.
When will I get my order?

Small parcel orders typically arrive within 1–2 weeks of shipping. Freight deliveries usually take 2–4 weeks and require an appointment. Tracking information is sent once your order ships.
Where are your products manufactured?

Our products are sourced from trusted manufacturers both domestically and internationally, with quality standards verified before shipping. Currently our primary suppliers are all located in Houston TX.
How much does shipping cost?

Most orders over our qualifying threshold include free standard delivery. For smaller orders or special delivery services, shipping rates are calculated at checkout.

While waiting for & after your order
Can I change my delivery date?

Yes — if your order hasn’t shipped yet, contact us to request a change. Once shipped, changes must be arranged directly with the carrier.
What should I do when my furniture arrives?

Inspect all packages before signing for delivery. In the rare event that you see any damage to the packaging or product, note it on the delivery receipt and take photos. Please complete your inspection promptly to be respectful of the delivery carrier’s time.
What if something is damaged or missing after delivery?

Contact us right away with your order number and photos of the issue through our contact center. We’ll review and arrange a replacement or solution under our warranty/return policy & supplier rules
Do I need to keep the packaging?

Yes — please keep the original packaging until you are sure you’re keeping your furniture, as it’s required for returns or exchanges.
How do I care for my new furniture?

Follow the care instructions included with your product. For general cleaning, use a soft, damp cloth and avoid harsh chemicals.
How do I leave feedback for your service?

We welcome your feedback — it helps us improve and ensures we’re meeting your expectations. After your order is delivered, you’ll receive an email invitation to leave a review. You can also share your experience anytime through our contact form or review section on our website.